Privacy Policy

1. Introduction

Sitech Loos London (Ltd) ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sitechlondon.co.uk.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect information in two ways: directly from you when you provide it, and automatically as you navigate through the site.

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you request a quote, use our contact forms, or communicate with us. This includes:

• Name and Company Name
• Email Address
• Phone Number
• Delivery Address / Site Location
• Project details (dates, requirements)

2.2 Usage Data & Tracking

We automatically collect certain information when you visit our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website.

3. Use of Google Tools

We use third-party services to monitor and analyze the use of our Service.

3.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data about how visitors use our site, such as:

• Pages visited and time spent on pages
• Referring websites (how you found us)
• Device type (Desktop, Mobile, Tablet)
• General geographic location (City/Country)

This data is anonymized and used solely to improve our website experience and service offerings. Google Analytics uses "cookies" to collect this data. You can opt-out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

3.2 Google Search Console

We use Google Search Console to monitor the health and performance of our website in Google Search results. This helps us understand how users find our website through search queries. This tool does not collect personally identifiable information but aggregates data on search keywords and click-through rates.

4. Cookies & Tracking Technologies

Our website uses "cookies" to enhance your experience and analyze website traffic. A cookie is a small piece of data stored on your device containing information about your visit.

4.1 Cookie Consent

We respect your privacy and comply with UK PECR (Privacy and Electronic Communications Regulations). When you first visit our website, you'll see a cookie consent banner that allows you to choose which cookies you accept:

• Accept All: Enable all cookies including analytics
• Essential Only: Only use cookies necessary for the website to function
• Manage Preferences: Choose exactly which cookies you want to enable

You can change your cookie preferences at any time by visiting our Cookie Preferences page.

4.2 Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled. They enable core features such as:

• Form submission and quote requests
• Security and spam prevention
• Remembering your cookie preferences
• Session management

No personal information is collected by essential cookies.

Analytics Cookies (Requires Consent)

These cookies are only activated if you give your explicit consent. We use Google Analytics to understand how visitors interact with our website. This helps us improve your experience. Data collected includes:

• Pages visited and time spent on pages
• Referring websites (how you found us)
• Device type (Desktop, Mobile, Tablet)
• General geographic location (City/Country level - IP addresses are anonymized)
• Browser and operating system information

Provider: Google LLC
Data Retention: 26 months
Privacy: IP anonymization enabled, no personally identifiable information collected

4.3 Managing Cookies

You have several options to control cookies:

• Cookie Preferences Page: Visit Cookie Preferences to enable/disable analytics cookies
• Browser Settings: You can disable cookies through your browser settings. However, this may affect website functionality
• Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on

4.4 Marketing Cookies

We do not currently use any marketing, advertising, or social media tracking cookies. If this changes in the future, we will update this policy and request your explicit consent before activation.

5. How We Use Your Information

We use the information we collect to:

• Provide and deliver the services you request (Portable Toilet Hire).
• Process quotes and orders.
• Communicate with you regarding your booking or enquiry.
• Improve our website functionality and user experience.
• Comply with legal obligations.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

7. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers for the purposes outlined above.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any incorrect data.
• Request deletion of your personal data.
• Object to the processing of your data.

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Sitech Loos London (Ltd)
Registered office: High Meadow, Coopersale Street, Epping, Essex CM16 7QJ
Company Reg No: 8108186
VAT No: 152 3240 49
Email: info@sitechlondon.co.uk
Phone: 01279 432 944